TickTrade Systems Inc. (“TickTrade”) takes your privacy seriously. Please read this Privacy Notice (“Notice”) to learn more about how we collect, use, disclose and store information when you access or use our Website or Services or contact us a different way. We gather various types of information, including information that identifies you as an individual (Personal Data). This is explained below.
If you wish to contact us with any question about how we process your Personal Data, you can do so via info@TickTradeSystems.com. You can also contact our offices. Their contact information can be found on our website.
Use of our Services
When you use our Services, we collect information directly from you, or your employer, such as names, email addresses, postal addresses, phone numbers and job titles, in order to set up and provide you the Services. This information is collected on the basis of the contract between TickTrade and the companies subscribing to our Services.
When you use our Services, we may use your Personal Data:
To establish and maintain responsible commercial relations and to provide ongoing TickTrade Service. For example, when you sign a contract with TickTrade we collect your Personal Data to set up a user account and for billing purposes;
- To understand Customer needs and preferences. For example, to maintain a record of the TickTrade Services you have purchased in the past;
- To contact you about your use of Services or fulfil your request for a demo for additional Service;
- To meet legal and regulatory requirements. For example, TickTrade may collect Personal Data from you to satisfy government regulations, e.g., tax purposes;
- To respond to your inquiry when you contact us, request a download, subscribe to our newsletter, or request a demo;
- To better understand the use of our Services by our customers, by collecting anonymized and aggregate statistics; and
- For any other purposes about which we will notify you.
Use of our Website
When you use our Website, we collect Personal Data that you chose to provide to us. For example, on our page “Contact Us” or when registering for a webinar, event, or downloading a resource, you provide us with contact information. This information may be used to contact you regarding your request or interest in our Services. We will only subscribe you to our newsletter if you choose to do so.
We also collect certain information related to your device, such as your device’s IP address and referring Website. For further information, please see the section below headed “Cookies and other Tracking Technologies”.
For most information we collect via our website, excluding first party cookies, we do so on the basis of your unambiguous consent. First party cookies, which are necessary for the functioning and security of our website, are placed based on our legitimate interest to provide a functioning and secure website.
Cookies and other Tracking Technologies
Assisting you in navigation;
We may also use clear gifs in HTML-based emails sent to users to track which emails are opened by recipients. We use this information to improve marketing effectiveness, enable accurate reporting and make our Website and Services better for our users.
All cookies and other tracking technologies are used to administer and improve our Website and to analyze use of the Website for marketing and advertising purposes and trend monitoring.
Meeting TickTrade at events
When you meet TickTrade representatives at events, we may ask you to provide us with your Personal Data to follow up on conversations. These data will likely include your name, the name of your organisation and function and contact details, and can be collected by taking your business card, writing down the information or collecting it via automated means offered by the conference organiser. Your Personal Data will be used after the event to reach out to you and will be stored in our CRM to monitor the outcomes of any event.
Your Personal Data is collected for and processed by TickTrade for our own purposes as described in this Notice. At no time, your Data will be rented or sold to third parties. We may however share and disclose information, including Personal Data about our customers, in limited circumstances as described below.
TickTrade transfers Personal Data to third parties, such as vendors and service providers who perform tasks on our behalf, such as for processing and storage purposes. This data sharing is part of the original processing of your Personal Data on the basis of a contract or on the basis of the consent you have provided on our website. The current list of categories of companies which process personal data on our behalf is:
- Website analytics companies (including Google Analytics)
- CRM, marketing, and services providers (including but not limited to Salesforce.com, Hubspot)
- Cloud storage hosting providers
- Social media providers
- Your Personal Data may also be shared with other customers of TickTrade following your explicit and informed consent, in case you have been requested by your sales representative to serve as reference for our Services in a specific situation.
If TickTrade has received your Personal Data and subsequently transfers that data to a third party agent or service provider for processing, we will remain responsible by executing contracts requiring them to protect the privacy and confidentiality of the Personal Data provided to them for purposes of performing their functions for TickTrade Systems Inc.. Unless we tell you differently and you consent, our agents do not have any right to use the Personal Data we share with them beyond what is necessary to assist us.
Although very unlikely, in some instances, such as a legal proceeding or court order, TickTrade may be required to disclose certain information to authorities. Only the information specifically requested is disclosed and TickTrade shall take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.
In the event TickTrade is merged with or is acquired by another organization, we will make every reasonable effort to notify you if we share with the merging or acquiring organization some or all of your Personal Data.
Upon collection of your Data, they will be transferred to our servers. The Data may be further transferred to other countries where TickTrade has a presence in other jurisdictions, or in other situations explicitly mentioned in this Notice. Where Personal Data collected by TickTrade in the EU and is transferred to TickTrade outside of the EU, or to a third party agent or service provider for processing in a non-EU country, we will ensure the requirements for international data transfers under EU law are satisfied.
Security for Privacy
TickTrade protects Personal Data against unauthorized access. We have organizational, technical, and physical security safeguards in place to protect Personal Data. Personal Data shall be protected by security safeguards appropriate to the sensitivity of the information.
Notwithstanding that TickTrade has security safeguards in place to protect Personal Data, Customers using our Services are always encouraged to take measures to protect themselves against unintended intrusions to their personal privacy (i.e., maintain access pass codes and/or PINs in a confidential manner).
We will keep personal information about you for as long as we provide solutions to you, or as long as we are addressing a concern, question, complaint, or request you have made to us, as applicable to our interactions with you. If we have a contract or other agreement with you, we will follow the retention obligations of that agreement.
We may keep data longer if we have a legal obligation to keep it or to maintain necessary records for legal, financial, compliance, or other reporting obligations, and to enforce our rights and agreements. We also may keep data about you for statistical analysis or research purposes.
Our marketing and sales teams may analyze your Personal Data, in order to make profiles of TickTrade users and prospects. At no time, will this lead to automated decision making with legal effect. The profiles may be used by TickTrade to further improve our marketing communications and sales cycle.
Your Individual Rights
Accessing and Updating your Personal Information
To review and update your Personal Data to ensure it is accurate, contact info@TickTradeSystems.com. Please add a proof of identity to your request, so we can make sure the request is really coming from you.
We will make commercially reasonable efforts to provide you reasonable access to any of your personal information we maintain within 30 days of your access request so that you can review, make corrections, or request deletion of your data. If we cannot honour your request within the 30-day period, we will tell you when we will be able to provide access, which will be no later than 90 days after your initial request. In the unlikely event that we are not able to provide you access to this information, we will explain why we cannot do so.
Withdrawal of Consent and Deletion
If we process your Personal Data on the basis of consent, you are at all times free to withdraw this consent. Please contact info@TickTradeSystems.com if you want to do so, stating which consent for which processing of your Personal Data you wish to withdraw. Please add a proof of identity to your request, so we can make sure the request is really coming from you. Also if you wish to delete your Personal Data from our systems, please follow this procedure.
With respect to marketing communications, you can opt-out of receiving our newsletter or promotional or marketing communications at any time by using the unsubscribe link located in the email or by sending a blank email to unsubscribe@TickTradeSystems.com.
You can set or amend your web browser controls to accept or reject cookies. If you do, you may still use our Website and Services, but some access to functionality may be restricted.
Right to Data Portability
If you are in the European Union or in the European Economic Area and therefore subject to the General Data Protection Regulation, you have the right to data portability. TickTrade will support your request to transfer your Personal Data to other service providers to the best of our ability. If we are not able to transmit the data directly to the new service provider(s), we will in any case provide you with a copy of your Personal Data.
Questions regarding this Privacy Notice
Individuals may address their privacy related concerns by contacting TickTrade at info@TickTradeSystems.com. Every privacy-related complaint will be acknowledged, recorded and investigated, and the results of the investigation will be provided. If a complaint is found to be justified, appropriate measures will be taken.
If you are in the European Union and therefore subject to the General Data Protection Regulation and have an unresolved privacy or personal data collection, use, or disclosure concern that we have not addressed satisfactorily, please be aware you can address your concern to your local Data Protection Authority, who may decide to further investigate the matter. We will always fully cooperate with any regulatory request.